Risk Prevention Online – SMS Privacy Policy
Effective Date: February 24, 2026
This SMS Privacy Policy describes how National Online Training / Risk Prevention Online (“we,” “us,” or “our”) collects, uses, and protects information obtained through our SMS customer support program.
About Our SMS Program
Risk Prevention Online provides a two-way SMS customer support channel for students enrolled in our online education courses. Students initiate contact when they need help with course access, login issues, certificate downloads, payment questions, technical troubleshooting, or general support regarding their workplace safety and education classes, including DOT safety programs, drug and alcohol education, anger management, substance abuse, and driver safety courses. This is a conversational support channel — we only respond to inquiries initiated by the student and do not send unsolicited or marketing messages.
Information We Collect
When you text our SMS support number, we may collect the following information:
- Your mobile phone number
- Your name and enrollment details (as related to your support inquiry)
- Records of SMS messages sent and received
- Your opt-in and opt-out status
How We Use Your Information
We use the information collected through our SMS program solely to:
- Respond to your customer support inquiries (login issues, course access, technical troubleshooting)
- Assist with certificate downloads and completion information
- Help resolve payment questions when you contact us
- Provide account and course progress updates when you request them
We do not use your SMS data for marketing, advertising, or any purpose unrelated to your support request.
No Sharing of Mobile Information
We do not sell, rent, or share your phone number or SMS data with third parties for their marketing purposes.
SMS consent and phone numbers collected for SMS will not be shared with third parties or affiliates for marketing purposes.
No mobile information will be shared with third parties or lead generators.
No opt-in information is shared with third parties.
Data Protection
We implement appropriate technical and organizational measures to protect your personal information, including your mobile phone number and SMS data, against unauthorized access, alteration, disclosure, or destruction.
Consent and Opt-In
Consent to receive SMS replies is obtained when you initiate contact by texting our SMS support number (830-372-4555), which is displayed on our Contact Us page with the following consent language: “SMS Support: 830-372-4555 – Text us for help. By texting this number, you consent to receive replies to your support inquiries. Message and data rates may apply.”
When you send your first text, you receive a double opt-in confirmation: “You’re now connected with our support team. We’ll reply to your inquiry shortly. Msg & data rates may apply. Reply HELP for assistance or STOP to opt out.”
Your Rights and Choices
You have the right to:
- Opt out of SMS messages at any time by replying STOP to any message
- Request information about the data we have collected by contacting us
- Request deletion of your SMS data by contacting us
Opt-Out
You can opt out of receiving SMS messages at any time by texting STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive SMS messages from our program.
Help
For assistance with our SMS program, text HELP in response to any message, or contact us directly:
- Email: info@RiskPreventionOnline.com
- Phone: (830)-276-2700
- SMS: 830-372-4555
Changes to This Policy
We may update this SMS Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this SMS Privacy Policy, please contact us at:
National Online Training / Risk Prevention Online
Email: info@RiskPreventionOnline.com
Phone: (830)-276-2700
See also our SMS Terms & Conditions.